ORDERS & SHIPPING
This is a gift! Can you exclude pricing and send a gift note with my order?
While we are unable to add gift notes at this time, pricing information is always excluded from order receipts, so your recipient will not see the price.
If you select "gift this item," instead of add to cart, you can send your recipient an e-card, letting them know a gift from you is on the way. This will also send them shipping information so they can track the order.
My tracking information has not updated! Is my order lost?
So sorry your order has not arrived yet and that the tracking is not showing up to date information. This isn't that unusual and your order is most likely still on the way, but if 12 business days have gone by without an update, email email@example.com for assistance.
My order shows as delivered but I have not received anything.
This is common so don't worry just yet! If you have not received your order 72 business hours after your tracking shows as delivered, please reach out to firstname.lastname@example.org for assistance.
I received part of my order, but not all of it!
Items are sometimes shipped separately and you will receive multiple shipment emails if that's the case. You can check your order status here if you have an account.
Do you offer local pickup?
EH is not able to offer local pickup at this time as most items ship from out of state, but sending virtual hugs as a thank you for your support and interest in purchasing!
Can I change or cancel my order?
We are unable to change or cancel orders once placed. Thank you for your understanding.
Can you make a map print of_________?
Thank you for your interest! Due to the overwhelming number of inquiries received, prints cannot be made on a case by case basis. However, you can nominate a place here!
I'd love a custom ________! Can you help?
If you're looking to commission an original painting, email a description of what you are looking for to email@example.com for more information.
Can I purchase a digital file?
Digital files are not available at this time.
Can I order a custom size?
Absolutely! Email the print and desired size (no smaller than 8x10) to firstname.lastname@example.org for a consult and custom invoice.
What will the art measure after it is framed?
Mats measure 1.5 in on each side, which adds about 3 in to each side. For example:
For a 11x14 print, it will measure about 14x17 once matted and framed
For a 12x12 print, it will measure about 15x15 once matted and framed
For a 16x20 print, it will measure about 19x23 once matted and framed
For an 18x24 print, it will measure about 21x27 once matted and framed
Can the wallpaper be removed?
Though time and environmental factors can affect the ease of the removal process, the peel + stick wallpaper style is designed to be removed with minimal damage. Please proceed with caution if you will need to remove it at some point. EH is not responsible for any damages caused by the removal.
Can wallpaper be printed in a custom color to better match my room?
It depends on the wallpaper, but we are often able and happy to make color edits as needed. There is a 3 yard minimum for all custom orders. Email email@example.com for info.
Do you offer wholesale accounts for retailers?
I'm a designer. Can I set up a trade account?
Would be happy to work with you. Please apply here.
Do you collaborate with brands?
I love to! Email your project and budget to firstname.lastname@example.org to receive more information. You can view a portfolio of past work here.
What art materials do you work with?
So happy to hear you want to get into art and paint! There's an entire blog post for you here that talks all about favorite paints, brushes, etc.
I want to sell my art. Do you have any advice?
I wrote a blog post here that I hope will be helpful.