Customer Service

PROCESSING & SHIPPING TIMES

Most items are custom and made to order. Please refer to the estimations to determine how long it will take to process your order before it is shipped. From there, orders should arrive within 2-7 business days. Select products may arrive separately. We recommend allowing 5-12 business days total for you order to be printed and shipped. 

Production Times: 

-Art, accessories, calendars, puzzles, tray, blankets, mugs, tea towels, gift wrap, stationery + paper gifts: 2-8 business days 

-Planners, books, journals, and wallpaper: 10-12 business days 

 

CANCELLATIONS  

Because of how orders are processed in the system, we are unfortunately unable to offer cancellations once an order is placed. 

 

GIFT ORDERS

All evelynhenson.com orders are automatically sent with gift receipts so pricing is never included. There is also an option at checkout to have a gift email sent to the recipient that lets them know the order is on the way. 

    

ORDER TRACKING

A tracking number will be emailed to you when your order has been shipped. Please refer to the tracking number sent to you to check the status of you order. 

 

DAMAGES/DEFECTIVE MERCHANDISE 

All items are printed to order and inspected for quality before mailing. On the event that your item arrives damaged or in poor condition, please kindly email your order number and a photo of the item to evelyn@evelynhenson.com for a replacement. Claims must be received within 72 hrs of the order's delivery date. Items are not returnable after this time period.

   

RETURN POLICY

Our return policy lasts 30 days and include all items except the below. Items can be only be returned in exchange for store credit.

Framed wall art 

 

Eligible items can be exchanged for store credit within 30 days of receipt. Email evelyn@evelynhenson.com with your order number for instructions on making your return.