SHIPPING & POLICIES

 

SHIPPING COSTS

Shipping costs are based on the weight of your order. 

SHIPPING & PROCESSING TIMES

Once your order is received, your order will be processed within 2-5 business days and then shipped via USPS, UPS, or Fed Ex depending on the weight of your order. Orders typically arrive within 2-5 days once shipped. We recommend allowing 8-10 business days total to be safe! Select products may arrive separately.  

You will receive a shipping confirmation email with tracking information to the address you provided during check-out.  

**Please note that this is a small operation and we do our best to ship your order as quickly as possible. However, we always put the quality of the artwork first. If you have concerns about shipping, please send an email prior to ordering. Thank you!**

SHIPPING & PROCESSING TIMES FOR PERSONALIZED ITEMS

Please allow 1-2 extra processing days for personalized items. 

INTERNATIONAL SHIPPING

At this time, international orders can only be accepted via email. Please email your order and shipping address to evelyn[at]evelynhenson.com. You will then be sent an invoice, and your order will ship once paid. 

GIFT ORDERS

While we are unable to accommodate gift notes at this time, all evelynhenson.com orders are automatically sent with gift receipts so that pricing is never included. You can also choose the "send as a gift" option at check out to send your recipient a personalized notification that a gift is on the way! 

LATE DELIVERIES/MISSING PARCELS

A tracking number will be emailed to you when your has been shipped. Please refer to the tracking number sent to you to check the status of you order. 

If a domestic parcel has not been received within 14 days of shipping, or an international parcel within 45 days of shipping, please contact customer service

DAMAGES/DEFECTIVE MERCHANDISE 

All items are carefully inspected for quality before mailing. On the rare event that your item arrives damaged or in poor condition, please kindly contact us here for a replacement. Items are not returnable after a 72 hr time period. 

REFUND POLICY

Items can be exchanged for store credit within 7 days of receipt. Please email your name & order number here

COPYRIGHT POLICY 

All artwork is protected under copyright by artist, Evelyn Henson. All paintings, illustrations, and other images that I have created are protected from misappropriation, misuse, and unauthorized use by copyright law and international laws. I retain the right to use images from commissions to promote my work. Buyer is not entitled to reproduction rights and the copyrights are not transferable with the sale of these prints/paintings. 

PRIVACY POLICY 
Evelyn Henson respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.