Customer Service

PROCESSING & SHIPPING TIMES

We partner with several US based small businesses to sustainably and custom print items to order. Please allow 2-5 days minimum for us to process your order before it ships. From there, orders should arrive within 2-7 business days depending on the shipping speed selected. Select products may arrive separately.

Please note that we do not guarantee shipping times and recommend allowing a minimum of 5-12 business days total total for you order to be printed and shipped. 

  • Typical Turnaround Times: 
    • 10 business days: original art, art prints, calendars, mugs, tea towels, gift wrap, stationery, paper gifts, and textile samples. 
    • 15 business days: silk scarves 
    • 2-3 weeks: fabric and wallpaper by the yard 
    • 4-8 weeks: custom pillows and drapery 

Please note that these timeframes are estimates. Thank you in advance for your patience! 

 

CANCELLATIONS  

Because of how orders are processed in the system, we are unable to offer changes or cancellations once an order is placed. This includes billing addresses, shipping addresses, and item changes. Thank you for your understanding.  

 

GIFT ORDERS

All evelynhenson.com orders are automatically sent with gift receipts so pricing is never included. There is also an option at checkout to have a gift email sent to the recipient that lets them know the order is on the way. 

    

ORDER TRACKING

A tracking number will be emailed to you when your order has been shipped. Please refer to the tracking number sent to you to check the status of you order.

Please note that EH is unable to provide additional information other than what the carrier tracking page shows. However, please email support@evelynhenson.com should there not be an update to your tracking after 2 weeks. 

 

DAMAGES/DEFECTIVE MERCHANDISE 

All items are printed to order and inspected for quality before mailing. On the event that your item arrives damaged or in poor condition, please kindly email your order number, shipping address, and a photo of the item to support@evelynhenson.com for a replacement. Claims must be received within 72 hrs of the order's delivery date. Items are not returnable after this time period.

    

RETURN POLICY

We strive for complete satisfaction with every purchase. If you are unsatisfied with any product, please read our returns policy below: 

Returns are for store credit only and can be made within 30 days of receipt. Returns can be made for all items except for the following final sale items:

  • Original Art
  • Framed Art Prints 
  • Wallpaper
  • Fabric
  • Pillows
  • Drapes 
  • Any personalized item

 

Eligible items can be exchanged for store credit within 30 days of receipt. Email support@evelynhenson.com with your order number for instructions on making your return.